The Managing Director of Mainpower Electricity Distribution Limited (MEDL), Dr. Ernest Mupwaya, has disclosed the company’s plan to begin comprehensive metering of all customers to eliminate estimated billing in Enugu State.
The MD made this known on Wednesday during a stakeholder engagement at Oakland Hotels, Enugu, to outline the company’s vision for reliable power supply and customer-centric services.
Dr. Mupwaya introduced MainPower’s strategic initiatives aimed at transforming electricity distribution and enhancing customer service in Enugu State.
He announced that MainPower would commence metering next week with free installations prioritized in high-loss areas, aiming to cover all customers by 2027.
He emphasized that accurate and transparent billing will allow customers to pay only for what they consume, promoting fairness and encouraging energy conservation.
“A critical component of MainPower’s service improvement plan is the rollout of a comprehensive metering program to eliminate estimated billing,” Dr. Mupwaya stated.
He noted that MainPower aims to meter all customers by 2027, with free installations prioritized in high-loss areas from 2024 to 2027. This initiative is expected to foster greater customer trust while improving MainPower’s revenue assurance.
MainPower, a newly formed subsidiary of the Enugu Electricity Distribution Company (EEDC), has been established to address the specific power needs of Enugu residents, ensuring reliable, transparent, and efficient energy services.
“The company’s creation aligns with Nigeria’s recent regulatory reforms focused on creating a customer-centered power distribution system that supports innovation and customer engagement to drive improvements in reliability and service,” he said.
Dr. Mupwaya outlined MainPower’s objectives, emphasizing the company’s commitment to achieving 24/7 electricity supply across Enugu State over the next three years.
“This ambitious goal will be reached through a phased approach, beginning with urban and commercial hubs and expanding to all residential customers. Supporting this vision requires substantial infrastructure upgrades and partnerships with independent power producers (IPPs) to secure the necessary additional power sources. MainPower’s mission aligns with broader regulatory reforms aimed at sustainable and efficient power distribution.”
MainPower is also forging partnerships with private investors to expedite meter installations and enhance its distribution network. These collaborations will bring additional resources, expertise, and advanced technology, enabling MainPower to make faster and more cost-effective improvements.
“With increased investment in metering and infrastructure, MainPower aims to build a more resilient and reliable distribution network capable of handling the rising demand for electricity across Enugu,” he added.
Commissioner Engr. Chinedum Ukabara from the Enugu Electricity Regulatory Commission (EERC) affirmed the EERC’s commitment to fair and transparent regulation to attract investment into the state’s power sector.
He urged customers to support these improvements by staying up-to-date with bill payments, as customer cooperation is essential to sustaining the benefits of the reforms.
